Last Updated: 23 July 2026

1. Introduction

Welcome to Boxed by Dee ("Boxed by Dee", "we", "our" or "us").

These Terms & Conditions govern your access to and use of the Boxed by Dee website, together with the purchase of any products or services offered by us.

By accessing our website, creating an account, placing an order or otherwise using our website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Refund Policy.

If you do not agree with these Terms & Conditions, you should not access or use our website.

2. About Boxed by Dee

Boxed by Dee is an Australian business specialising in premium gifts, preserved floral arrangements, jewellery, decorative keepsakes, personalised gifts and other carefully curated products.

We continually expand our product range and may introduce new collections, products and services from time to time.

These Terms & Conditions apply to all current and future products and services offered by Boxed by Dee unless expressly stated otherwise.

3. Acceptance of these Terms

By using our website, you confirm that you:

• are at least 18 years of age, or have the permission of a parent or legal guardian;
• have the legal capacity to enter into a binding agreement;
• will provide accurate information when placing orders;
• will comply with all applicable laws; and
• will use our website only for lawful purposes.

If you are purchasing products on behalf of a business or another person, you confirm that you have authority to do so.

4. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to:

• our business;
• our products;
• our services;
• our website;
• technology;
• legal requirements; or
• our operational practices.

The latest version will always be published on our website.

Your continued use of our website following any update constitutes your acceptance of the revised Terms to the extent permitted by law.

5. Use of Our Website

You agree to use our website responsibly and only for lawful purposes.

You must not:

• use our website in breach of any law;
• interfere with the operation or security of our website;
• upload malicious software or harmful code;
• attempt to gain unauthorised access to our systems;
• copy, reproduce or exploit website content without our written permission;
• use automated systems to scrape or collect data from our website without authorisation;
• impersonate another person or organisation; or
• engage in conduct that may disrupt or interfere with other users' access to our website.

We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms have been breached.

6. Products & Services

Boxed by Dee offers a range of premium products, including but not limited to:

• preserved roses;
• jewellery;
• decorative keepsakes;
• glass dome products;
• luxury gift boxes;
• personalised gifts;
• seasonal collections;
• artificial floral arrangements;
• home décor items;
• AI-generated artwork and personalised creations (where offered); and
• other products and services introduced from time to time.

Certain products may be available only for limited periods or while stocks last.

We reserve the right to modify, discontinue or replace products at any time without prior notice.

7. Product Descriptions

We make every reasonable effort to ensure that product descriptions, specifications, photographs and pricing displayed on our website are accurate.

However, occasional errors may occur.

We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been placed where permitted by law.

Images displayed on our website are intended to provide a fair representation of our products.

Minor differences between photographs and the product received may occur due to factors including:

• natural materials;
• handmade craftsmanship;
• lighting conditions;
• photography;
• manufacturing variations;
• monitor settings;
• screen resolution; and
• individual device displays.

Such differences do not necessarily indicate that a product is faulty.

8. Handmade Products

Many Boxed by Dee products are assembled or finished by hand.

As a result, slight variations may naturally occur between individual products.

These variations may include:

• placement of decorative elements;
• ribbon positioning;
• arrangement style;
• finishing details;
• texture;
• measurements; and
• overall presentation.

These variations are part of the unique nature of handmade products and should not be regarded as defects.

9. Preserved Roses

Many of our products contain genuine preserved roses.

Preserved roses are real flowers that have undergone a specialist preservation process to maintain their appearance for an extended period.

As every natural rose is unique, slight variations in:

• colour;
• shade;
• bloom size;
• petal formation;
• texture;
• shape; and
• overall appearance

are normal and are not considered manufacturing faults.

To maximise the lifespan of preserved roses, customers should follow any care instructions supplied with the product.

Preserved roses should be kept:

• indoors;
• away from direct sunlight;
• away from excessive humidity;
• away from excessive heat; and
• away from water.

Natural ageing over time does not constitute a product defect.

10. Jewellery

Where jewellery is supplied by Boxed by Dee, customers acknowledge that jewellery requires reasonable care.

To help maximise the lifespan of jewellery, customers should avoid unnecessary exposure to:

• water;
• perfumes;
• cosmetics;
• cleaning products;
• chlorine;
• salt water;
• excessive perspiration; and
• harsh chemicals.

General wear and tear, accidental damage, misuse, improper storage or failure to follow reasonable care practices are not manufacturing defects.

Where applicable, customers should follow any jewellery care instructions supplied with their purchase.

11. Decorative Products

Many of our products are intended for decorative purposes.

Glass domes, keepsakes, display pieces and similar products should be handled with reasonable care.

Customers are responsible for ensuring decorative products are used safely and kept out of reach of young children where appropriate.

Products containing batteries, LED lighting or electrical components should only be used in accordance with the supplied instructions.

12. Personalised Products

Where customers request personalised products, including names, dates, messages or other customised details, customers are responsible for ensuring all information provided is accurate before submitting their order.

Please carefully review all spelling, grammar, dates and wording before completing your purchase.

Once production of a personalised product has commenced, changes may not be possible.

Personalised products are generally unable to be returned or exchanged for change-of-mind reasons, subject always to your rights under Australian Consumer Law.

13. AI-Generated Artwork & Personalised Images

From time to time, Boxed by Dee may offer AI-generated artwork or other personalised image-based products.

Customers acknowledge that AI-generated artwork is an artistic interpretation created using artificial intelligence based on the images, prompts or information supplied.

While we make reasonable efforts to produce high-quality results, AI-generated artwork may not perfectly replicate real-life appearances, facial features, colours, proportions or artistic styles.

Minor variations, artistic interpretation and creative differences are an expected characteristic of AI-generated products and do not constitute defects.

Customers are responsible for ensuring they have permission to provide any photographs submitted for use in personalised products.

By submitting photographs or other content, you confirm that doing so does not infringe the rights of any third party.

14. Product Colours

We make every reasonable effort to accurately display the colours of our products.

However, colours may appear differently depending on:

• individual monitor settings;
• mobile devices;
• tablet displays;
• lighting conditions;
• photography;
• browser settings; and
• screen calibration.

Accordingly, slight differences between colours displayed online and the product received may occur and do not necessarily indicate that a product is faulty.

15. Pricing

All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.

Prices are subject to change without notice.

While we take reasonable care to ensure pricing accuracy, occasional pricing errors may occur.

Where a genuine pricing error has occurred, we reserve the right, acting reasonably and to the extent permitted by law, to cancel the affected order and provide the customer with the option of placing a new order at the correct price or receiving a full refund of any amount paid.

 

16. Orders

When you place an order with Boxed by Dee, you are making an offer to purchase the selected products subject to these Terms & Conditions.

An order is not accepted until we have confirmed it by email or otherwise commenced processing your order.

We reserve the right, acting reasonably and to the extent permitted by law, to refuse, decline or cancel any order, including where:

• a product is unavailable;
• a pricing or description error has occurred;
• payment cannot be authorised;
• fraudulent or suspicious activity is suspected;
• we are unable to verify customer information;
• delivery cannot reasonably be completed;
• an order breaches these Terms & Conditions; or
• we are otherwise required or permitted to do so by law.

If we cancel an order after payment has been received, we will provide an appropriate refund of any amount paid for the cancelled order.

17. Payments

Payment must be successfully received before an order is dispatched unless otherwise agreed.

We may offer various secure payment methods through our website from time to time.

By submitting payment, you confirm that:

• you are authorised to use the selected payment method;
• the payment information provided is accurate;
• sufficient funds are available; and
• you authorise the payment to be processed.

All payments are processed through secure third-party payment providers.

Boxed by Dee does not store your full credit or debit card details.

18. Order Changes & Cancellations

If you need to amend or cancel an order, please contact us as soon as possible.

While we will make reasonable efforts to accommodate your request, we cannot guarantee that changes or cancellations will be possible once processing or production has commenced.

Orders for personalised products may not be cancelled after production has begun, subject always to your rights under Australian Consumer Law.

19. Promotions, Gift Cards & Discount Codes

From time to time, Boxed by Dee may offer promotional discounts, gift cards, promotional vouchers or discount codes.

Unless otherwise stated:

• promotions cannot be exchanged for cash;
• discount codes cannot be combined with other offers unless expressly permitted;
• promotions apply only during the advertised promotional period;
• promotional offers may be limited to selected products;
• promotions may be subject to minimum purchase requirements; and
• gift cards remain subject to any applicable terms issued with the card.

We reserve the right to modify, suspend or withdraw promotional offers where reasonably necessary, including where technical errors, misuse or fraud are identified.

20. Stock Availability

We make every reasonable effort to maintain accurate stock levels.

However, stock levels may occasionally change due to:

• simultaneous online purchases;
• supplier shortages;
• manufacturing delays;
• inventory errors; or
• circumstances beyond our reasonable control.

If a product becomes unavailable after your order has been placed, we may:

• offer an alternative product;
• delay dispatch with your agreement;
• partially fulfil your order; or
• provide an appropriate refund for the unavailable item.

21. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy, which forms part of these Terms & Conditions.

Delivery timeframes provided by Boxed by Dee are estimates only.

While we make every reasonable effort to dispatch orders promptly, we cannot guarantee delivery dates.

Delivery may be affected by factors including:

• courier delays;
• severe weather;
• natural disasters;
• industrial action;
• public holidays;
• customs processing;
• regional delivery schedules;
• peak shopping periods;
• supplier delays; or
• other events beyond our reasonable control.

To the extent permitted by law, Boxed by Dee is not liable for delays that occur after an order has been dispatched.

22. Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If incorrect delivery information is supplied, additional delivery charges may apply.

Where a parcel is returned to us due to:

• an incorrect address;
• failure to collect the parcel;
• refusal of delivery; or
• unsuccessful delivery attempts,

additional shipping costs may be payable before the order is resent.

Where authority to leave has been provided or exercised by the delivery provider in accordance with their delivery procedures, responsibility for the parcel generally passes once delivery has been completed.

23. Risk & Ownership

Ownership of products passes to the customer once full payment has been received.

Risk in the products passes to the customer upon delivery or collection, whichever occurs first.

Customers are encouraged to inspect products promptly upon receipt and notify us within a reasonable time if they believe an item has been damaged during transit.

24. Gift Messages

Many Boxed by Dee products may include complimentary gift messages.

Customers are solely responsible for ensuring all wording, spelling, grammar, names, dates and other information provided for gift messages is accurate before completing their order.

Boxed by Dee is not responsible for customer-submitted errors.

25. Customer Accounts

Customers may choose to create an online account to simplify future purchases.

Customers are responsible for maintaining the confidentiality of their login credentials.

You agree to notify us promptly if you become aware of any unauthorised access to your account.

We reserve the right to suspend or close customer accounts where we reasonably believe they have been used unlawfully, fraudulently or in breach of these Terms & Conditions.

26. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

Where our products are supplied with consumer guarantees under Australian Consumer Law, customers are entitled to the rights and remedies provided by that legislation.

Where a major failure occurs, you may be entitled to:

• reject the goods and receive a refund;
• request a replacement; or
• seek compensation where permitted by law.

Where a failure does not amount to a major failure, we may choose to repair or replace the product or otherwise provide an appropriate remedy in accordance with Australian Consumer Law.

27. Returns & Refunds

Returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms & Conditions.

Customers should carefully review that policy before making a purchase.

Nothing contained within our Refund Policy limits your rights under Australian Consumer Law.

28. Product Care

Many Boxed by Dee products require reasonable care to maximise their longevity and appearance.

Customers should follow any care instructions supplied with their purchase.

Failure to follow recommended care instructions may affect the appearance or lifespan of products and may not constitute a manufacturing defect.

Examples include:

• preserved roses exposed to moisture or direct sunlight;
• jewellery exposed to water or chemicals;
• decorative glass products subjected to impact;
• LED products operated contrary to supplied instructions.

29. Product Safety

Customers are responsible for using products safely and appropriately.

Certain products may contain:

• glass;
• small decorative components;
• batteries;
• LED lighting;
• magnets;
• ribbons;
• packaging materials; or
• other components that may present hazards if misused.

Products should be kept out of reach of young children where appropriate and used only for their intended purpose.

Customers should always supervise children around decorative products.

30. Commercial Resale

Products purchased from Boxed by Dee are intended for personal use unless otherwise agreed in writing.

Customers must not reproduce, commercially resell or distribute our products under the Boxed by Dee name or branding without our prior written consent.

 

31. Intellectual Property

Unless otherwise stated, all intellectual property rights in this website and its contents are owned by or licensed to Boxed by Dee.

This includes, without limitation:

• the Boxed by Dee name;
• logos;
• branding;
• product names;
• product designs;
• photographs;
• graphics;
• videos;
• website layout;
• artwork;
• icons;
• text;
• product descriptions;
• packaging designs;
• marketing material;
• downloadable content; and
• all other material appearing on our website.

These materials are protected by Australian and international intellectual property laws.

No part of this website may be copied, reproduced, modified, distributed, republished, displayed, transmitted, sold or otherwise used without our prior written consent, except where permitted by law.

32. Product Photography & Website Content

We invest significant time and resources into creating original product photography and website content.

Unauthorised copying or use of our photographs, descriptions, graphics or marketing material is strictly prohibited.

Any unauthorised use may result in legal action where appropriate.

33. Trademarks

The Boxed by Dee name, logos and associated branding are valuable business assets.

Nothing contained on this website grants any licence or right to use our trademarks without our prior written permission.

34. Customer Reviews & Testimonials

If you submit a review, testimonial, photograph, video or other content relating to Boxed by Dee, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and distribute that content for business and promotional purposes.

Where practical, we will seek your permission before using photographs that clearly identify you.

We reserve the right to edit reviews for formatting, spelling or length, provided the overall meaning is not materially altered.

We also reserve the right not to publish reviews that are unlawful, misleading, offensive, defamatory, abusive, fraudulent or otherwise inappropriate.

35. User Generated Content

Where customers upload photographs, artwork, prompts, reviews or other content, they confirm that:

• they own the content or have permission to use it;
• the content does not infringe another person's intellectual property rights;
• the content does not contain unlawful, offensive or defamatory material; and
• the content complies with applicable Australian laws.

Customers remain responsible for the content they submit.

36. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

These websites operate independently from Boxed by Dee.

We do not control their content, security or privacy practices and are not responsible for any loss or damage arising from your use of those websites.

Accessing third-party websites is entirely at your own risk.

37. Website Availability

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access.

Our website may occasionally become unavailable due to:

• scheduled maintenance;
• software updates;
• technical faults;
• internet outages;
• cyber security incidents;
• hosting issues; or
• circumstances beyond our reasonable control.

To the extent permitted by law, Boxed by Dee is not liable for temporary interruptions to website availability.

38. Disclaimer

While we make every reasonable effort to ensure the accuracy of information published on our website, all information is provided in good faith for general information purposes only.

To the extent permitted by law, we do not guarantee that:

• our website will always be available;
• website content will always be free from errors;
• information will always be complete or current; or
• the website will be free from viruses or other harmful components.

Customers should make their own enquiries before relying on information published on our website.

39. Limitation of Liability

Nothing contained in these Terms & Conditions excludes, restricts or modifies any consumer rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

Subject to those rights, and to the fullest extent permitted by law, Boxed by Dee will not be liable for any indirect, incidental, consequential, special or exemplary loss or damage arising from or connected with:

• the use of our website;
• the inability to use our website;
• delays in delivery;
• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of data;
• interruption to business;
• third-party services;
• events beyond our reasonable control; or
• any reliance placed upon information published on our website.

Where our liability cannot lawfully be excluded, it is limited to the maximum extent permitted by law.

40. Indemnity

You agree to indemnify and hold harmless Boxed by Dee, its owners, employees, contractors and representatives from any claims, losses, liabilities, damages, costs or expenses (including reasonable legal costs) arising from:

• your breach of these Terms & Conditions;
• your misuse of our website;
• your infringement of another person's rights; or
• your unlawful conduct.

This clause applies only to the extent permitted by law.

41. Force Majeure

Boxed by Dee will not be responsible for delays or failures to perform our obligations where such delays or failures arise from events beyond our reasonable control.

These events may include, without limitation:

• natural disasters;
• bushfires;
• floods;
• storms;
• earthquakes;
• pandemics;
• epidemics;
• government restrictions;
• industrial disputes;
• transport disruptions;
• courier delays;
• supplier shortages;
• power failures;
• telecommunications failures;
• cyber attacks; or
• other unforeseen events beyond our reasonable control.

Where possible, we will make reasonable efforts to minimise the impact of such events.

42. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary.

The remaining provisions will continue in full force and effect.

43. Entire Agreement

These Terms & Conditions, together with our:

• Privacy Policy;
• Shipping & Delivery Policy; and
• Refund Policy,

constitute the entire agreement between you and Boxed by Dee regarding your use of our website and the purchase of our products.

They replace any previous understandings relating to those matters.

44. Governing Law

These Terms & Conditions are governed by the laws of South Australia.

Any disputes arising in connection with these Terms & Conditions or the use of our website will be subject to the non-exclusive jurisdiction of the courts of South Australia and any Australian court entitled to hear an appeal from those courts.

45. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Boxed by Dee

Email: madfy002@gmail.com

Phone: 0435 371 707

Address: 18 Margaret Street, Para Hills SA 5096